What You’ll be Doing

• Monitor drivers’ performance
• Conduct daily check-in on drivers’ pulse
• Support drivers
• Solve drivers’ issues while drivers are in transit
• Receive inbound calls from drivers
• Make outbound calls to drives
• Conduct driver survey
• Compile data from driver survey
• Accountability of all Moove vehicles
• Ensure that drivers obey rules and regulations as laid down by the company.
• Ensure that drivers get the right information from the company.

KPIs that will be measured after you start 

• Daily retention targets as % of return walkins
• Weekly churn targets
• Daily Ticket resolutions for DPs basis physical and remote interactions
• Daily Driver performance basis supply hour and trip targets of the city
• Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings
• Overall DP portfolio monitoring basis allocated count of DPs

Requirements
What you will need for this position:

• Degree in any discipline.
• 4 years experience in customer care/support roles.
• Experience in a customer-centric industry is an added advantage.(e.g. Banking & Telecoms)
• Proficient in the use of Microsoft Suites (Excel).
• Ability to manage people.
• The candidate must possess an eye for details.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Requirements
What You will need for this position:

• Degree in Sales, Marketing, Operations or any related fields.
• 2-3 years experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.
• Direct experience leading driver onboarding for a top-tier African mobility marketplace is an added advantage
• Ability to thrive in a fast-paced environment.
• Excellent stakeholder and project management.
• Strong negotiation skills.
• Demonstrated ability to multitask and prioritize effectively.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills and problem-solving skills.
• Experience in the Haulage sector will be an added advantage.

Key Performance Indicator
KPIs that will be measured after you start:

• New Signups
• Conversion rate
• Driver Conversion cycle
• Quality of Hire
• Driver satisfaction.

Who You’ll Be Working with:

• Directly reporting to our Senior Manager, Sales & Onboarding and closely working with the Head of Central Operations, SSA.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What You’ll be Doing

• Assist in claims management.
• Analyse risks associated with policies.
• Assist in implementing Insurance, maintenance and quality procedures.
• Support with regular inspections of the facilities to detect and resolve problems.
• Ensure all department workers adhere to the safety policies and procedures.
• Ensure adherence to health and safety guidelines as well as legal obligations.
• Inspect final output and compare properties to requirements.
• Keep accurate documentation and perform statistical analysis.
• Solicit feedback from customers to assess whether their requirements are met.
• Be on the lookout for opportunities for improvement and develop new efficient procedures.
• Track the progress of the roll-out of fleet in the market in terms of telematics fitment, swag, and overall vehicle readiness for hand over to client
• Ensure that all systems are fully updated with vehicle information and details including but not limited to internal VMS Telematics systems and Uber systems
• Communicate with team members and managers both verbally and written on the progress of Fleet rollout.
• Utilize Google Docs and Sheets in many areas of your work with ease.
• Be service-oriented with a positive attitude, interest in learning, technically savvy, and flexible.
• Ensure that all permits are appropriately actioned on all vehicles and renewed as required in the respective markets.
• Ensure that all regulatory and traffic infringements are assigned to the respective drivers.
• Follow Up daily on cars that are in repairs.
• Ensure that vehicles are inspected and serviced in accordance with OEM and Moove policies
• Ensure that all traffic fines and other driver-related infringements are assigned to the drivers or appropriately deducted
• Daily, weekly, and monthly management reporting
• Adhoc tasks, assignments, investigations, and solutions as required by Management.

Who You’ll Be Working with:

• Directly reporting to the Senior Manager, CIM & Quality, and closely working with our Regional Head of CIM & Quality.

KPIs that will be measured after you start

• Claims acceptance %
• Total Loss claims % and TAT
• Vehicle in NPA state during accidents
• TAT for vehicle servicing
• Tracking vehicle ageing and service history
• Finding OES parts solutions in case of parts shortage

What You Will Need For this Position

• Bachelor’s Degree in Mechanical Engineering or a similar field is preferred and experience as an (Automobile) Service Advisor.
• Good understanding of insurance management, requirements and dynamic
• Superior verbal and written communication skills.
• Ability to multitask, meet deadlines, as well as take on additional responsibilities as assigned.
• Technically savvy: Google Suites and databases.
• Strong business writing and speaking skills.
• Self-starter, ability to work independently and manage priorities effectively
• Attention to Detail.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online