Job Description

• We are looking for a proactive, positive, and fun person to join our Business Performance team.
• We want an adventurous and open-minded individual to help us guide our teams through their projects.
• We lead by serving on the Business Performance team which means finding the perfect balance between being friendly, helpful, and professional.
• We are in charge of the work getting done, not in charge of the people doing the work. We highly value innovation, patience, and transparency.
• Project Managers at Umba must know their projects. It is vital that they are able to communicate the status of their projects and reasonably estimate release schedules. Project managers need to keep their teams on task to deliver requirements with the best cross-section of accuracy, quality, and speed.
• We must run interference with outside influences, including other teams or stakeholders, to make sure our teams are not interrupted or stalled.
• We work in collaboration with the Product teams and Upper Management to maintain the priorities of requests and requirements. Our teams rely on us.
• Also as a member of the business performance team, a keen eye for data analysis is very important.
• The outcomes are as important as the projects themselves, and we measure everything to ensure this.
• Every team has tracking on their KPIs and our job is to ensure these stay on track.

Responsibilities

• Collaborating with the Head of Business Performance on a daily basis
• Lead assigned teams through the Scrum Ceremonies and target setting exercises
• Keep meetings fun but productive while maintaining professionalism
• Maintain work tickets and project roadmaps within Clickup
• Coordinate with Directly Responsible Individuals
• Communicate with Stakeholders when necessary
• Reporting any impediments or blockers
• Generate standard scrum reports and logs
• Take part in Scrum of Scrums and Management Syncs
• Improve the processes where improvable and document the changes.

Desired Experience & Style

• Candidates should possess relevant qualifications with at least 3 years relevant experience.
• 3+ years of project management experience in a software engineering company with a continuous delivery culture
• Scrum Master Certification -or- Experience in Scrum Master Role
• Experience with Agile and Software Development Lifecycles
• Experience with Clickup, or a similarly full featured project management team
• Data-driven but flexible and creative, bonus if you have SQL skills
• Helped release at least 1 professional digital product that was publicly published
• Ability to work on a team
• Strong communication and problem-solving skills
• Able to learn quickly and adapt to variant situations
• Able to take criticism but courage to speak wisdom to superiors. NYSC portal

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Umba is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
• If you have a disability or special need that requires accommodation, please let us know.

Our Ideal Candidate
Our good candidate would need to have the following key attributes:

• Candidates should possess an HND / B.Sc Degree
• 1 – 3 years of sales or pre-sales experience preferred
• Experience selling SAAS products is required.

Job Qualifications:

• Excellent Presentation skills.
• Strong written, verbal, and interpersonal communication skills.
• Demonstrated ability to work confidently and collaboratively with individuals at all levels of the organization.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Ability to manage multiple projects simultaneously. jamb Portal

Work Status:

• Valid work authorization for Nigeria.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Umba is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
• If you have a disability or special need that requires accommodation, please let us know.

Key Responsibilities

• Lead a team of account managers to ensure customer satisfaction, retention, and growth
• Provide guidance and mentorship to account managers to help them build and maintain strong working relationships with clients.
• Work with cross-functional teams, including sales, product, and technical support, to ensure client needs are met and issues are resolved in a timely manner.
• Understand clients’ business goals and objectives to identify opportunities for upselling and cross selling our software solutions.
• Work with clients to understand their software usage and provide recommendations for optimizing their experience and achieving their goals.
• Track and report on team performance metrics to identify trends and areas for improvement.
• Communicate updates, product changes, and new features to clients, ensuring they are aware of how these changes may impact their business.
• Collaborate with other teams, such as marketing and customer success, to develop and implement strategies for improving customer retention and satisfaction.
• You will report directly to the head of Umba Customer Success 200 Romantic Love messages

Qualifications

• Bachelor’s Degree in Business, Marketing, or a related field
• 5+ years of experience in B2B account management, preferably in a SaaS business
• 2+ years of experience leading a team of account managers or a similar role.
• Strong customer service skills, with the ability to build and maintain relationships with clients.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical audiences.
• Strong analytical skills and the ability to analyze data to identify trends and make recommendations.
• Self-motivated, with the ability to work independently and as part of a team.
• Knowledge of CRM software, such as Salesforce, and project management tools, such as Asana, is a plus.

Application Closing Date
Not Specified. Jamb Result

How to Apply
Interested and qualified candidates should:
Click here to apply online