Job Description

• Monitor accounts to identify overdue payments
• Make calls to customers about their loan repayments
• Advise customers on their various payment options and inform them of further actions that may be taken to collect overdue debts
• Negotiate payment plans and schedules
• Process payments and refunds
• Keeping accurate records and reports on collection activities

Person Specification

• Minimum of B.Sc / HND / OND qualification
• Goal oriented so as to meet daily targets
• Excellent communication skill (written and oral)
• Patience, ability to manage stress and negotiation skill.
• Open to working on Saturdays
• Customer service training/experience.

Application Closing Date
6th September, 2022.

Method of Application
Interested and qualified candidates should send their CV to: 9creditrecruitment@gmail.com using the Job Title as the subject of the mail.

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Job Description

• We are seeking to hire Customer Service Supervisor to provide excellent customer service and to promote this idea throughout the organisation.
• The goal is to keep the department running,manage the team in an efficient manner and to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through -encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Maintain an orderly workflow according to priorities

Requirements and Skills

• BS Degree in Business Administration or related field with at least 4 years work experience.
• Proven working experience as a Customer Service Lead
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

Salary
N130,000 – N150,000 Monthly Gross

Application Closing Date
31st August, 2022.

How to Apply
Interested and qualified candidates should send their CV to: otptechnologyhr@gmail.com using the Job Title as the subject of the email.

Job Description

• Full Lifecycle recruiting
• Training, counselling and coaching employees
• Learning and Development Management
• Conflict resolution and management.
• Performance Review and Management
• Developing clear policies and ensuring policy awareness.
• Payroll management and administration
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

Specifications

• A Bachelor’s Degree in Management, Human Resources or other Business / Personnel related courses
• An MSc OR MBA is an added advantage
• Possession of CIPM, or other HR certifications is a plus
• A minimum of 5 years Human Resource experience
• Ability to design and implement strategies and policies
• Demonstrated proficiency in the Microsoft Office Suite and HR information systems
• Strong verbal and written communication skills and professional presentation skills
• Ability to work effectively with various levels of the organization

Salary
N200,000 / month, gross.

Application Closing Date
16th August, 2022.

Method of Application
Interested and qualified candidates should send their CV to: otptechnologyhr@gmail.com using the Job Title as the subject of the mail.