Job Description

• Ensure full understanding ofthe bank products and effectively explain product benefits and features to clients.
• Ensuring pro-active service to customers by adhering to Bank’s standard customer service delivery turn-around time.
• Managing customer inquiry with regards service points within the branch where clients can be serviced through accounts opening packages, cheque books, customer statements etc.
• Maximising Customer Satisfaction by ensuring quick and professional service and complaint management..
• Understand fully all Petra MfB products and services and procedures.
• Effectively engage clients to educate clients on all products and cross sell services and products as required.
• Ensure proper customer account opening documentation and filing
• Handling customer complaints and servicing customers’ inquiries.
• Co-planning local marketing and sales activities, reviewing results and determine improvements.
• Maximise customer satisfaction.

Requirements

• Mimimum qualification of B.Sc or HND
• Minimum of 2 years experience in a similar role in a micro finance bank
• Live within Yaba and Environs.

Application Closing Date
31st August, 2022.

How to Apply
Interested and qualified candidates should send their CV to: hr@petramfbank.com or info@petramfbank.com using the Job Title as the subject of the mail.

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Job Description

• Coordinate staff recruitment and selection process in order to ensure a timely, organized and comprehensive procedure is used to hire excellent staff.
• Hearing & resolving employee conflicts through positive and professional mediation.
• Training, counselling and coaching of employees.
• Champion the onboarding and induction process, ensuring the process is done in smooth and timely manner.
• Conducting and scheduling performance appraisals in a timely manner.
• Recommending HRpoliciesand procedures as and when required.
• Maintaining workplace health and safety compliance.
• Monitoring staff attendance and overtime.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Monitor scheduled absences such as leave or travel and liaise with managers to ensure that staff absence has been adequately covered for to avoid disruption to business activities.
• Ensure legal compliance with applicable HR federal and state requirements.
• Identify and recommend areas of improvement to internal standard operating procedures, including team restructuring and morale.
• Ensure that all staff operational resources/materials are available (e.g. staff uniforms, name tags, ID cards etc).
• Ensuring that a proper filing system is maintained for all staff information and records.
• Ensure the timely and smooth run of the monthly payroll process.
• Ensure that accurate job descriptions are in place
• Handle confidential matters with discretion.
• Perform other necessary HR related duties and administrative tasks as required.

Skills and Qualifications

• Bachelor’s Degree in Human Resources Management or equivalent.
• 2+ years experience in a similar role.
• Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset.
• Familiarity with HR software and MS Office.
• Extensive knowledge of HR laws and policies.
• Handle confidential matters with discretion.

Application Closing Date
31st August, 2022.

Method of Application
Interested and qualified candidates should send their CV to: info@petramfbank.com using the Job Title as the subject of the mail.

Job Responsibilities

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Informing customers about bank products and services.
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
• Maintaining and balancing cash drawers and reconciling discrepancies.
• Packaging cash and rolling coins to be stored in drawers or the bank vault.
• Keeping a clean, organized work area and a professional appearance.
• Handling currency, transactions, and confidential information in a responsible manner.
• Using software to track bank information and generate reports.
• Following all bank financial and security regulations and procedures.

Job Requirements

• Candidates should possess a Bachelor’s Degree qualification with 2 – 5 years work experience.

Application Closing Date
31st August, 2022.

Method of Application
Interested and qualified candidates should send their CV to: hr@petramfbank.com and info@petramfbank.com using the Job Title as the subject of the email.