Job Overview

This role involves coordinating services within the schemes (Stokesely and Northallerton), engaging in community development to ensure social inclusion for residents. The role focuses on delivering excellent customer-focused services to deliver housing support services to vulnerable older people.

Specific Responsibilities & Accountabilities:

Promote Extra Care and Sheltered Housing: Advocate for the benefits of extra care and sheltered housing, and participate in needs assessments for new applicants.

Maintain Effective Relationships: Foster effective working relationships with housing services, customer services, and other relevant internal and external individuals/agencies.

Manage Equipment: Check, test, and remove sensor monitoring and call equipment.

Promote Community Involvement: Encourage resident involvement in the local community and promote their rights.Promote Anti-Discriminatory Practice: Ensure respect and value towards all people by challenging discriminatory practices.

• Welcome New Residents: Assist new residents in settling into the scheme and making friendships.
• Develop Relationships: Maintain open and honest relationships with residents, responding appropriately to enquiries, concerns, and issues. Encourage resident participation in decision-making.
• Enhance Independence: Provide information and develop life skills for residents to enhance their independence and quality of life, including health promotion.
• Social and Learning Activities: Participate in the development and implementation of person-centred social and learning activities for residents.
• Coordinate Joint Working: Assist in coordinating joint working to meet individual residents’ needs and participate in reviews as required.
• Liaise in Times of Crisis: Make necessary arrangements with relevant individuals and/or agencies during times of crisis, including terminal illness, sudden death, and end of tenancy.
• Ensure Record Accuracy: Maintain the accuracy, accountability, and confidentiality of all records.
• Compliance with Data Protection: Ensure all work and services comply with data protection legislation.
• Respond to Emergencies: Be available to respond to emergency calls and provide cover in other schemes as required.

Job Role:

The post holder will:

• Report to the Extra Care Manager, ensuring the scheme meets the standards set by the Association and relevant commissioning bodies.
• Deputise for the Extra Care Support Worker when required and provide cover during periods of holiday or sickness.
• Provide cover at other schemes when requested.
• Work outside of normal office hours, including weekends, bank holidays, and other designated holidays as required.
• Embrace the Association’s Corporate Plan, Vision, and Mission.
• Maintain and develop the Association’s corporate image and reputation through personal example.
• Hold a valid driving licence, have the ability and confidence to drive, and have access to a vehicle with appropriate insurance.

Job Type: Permanent, Part Time

Pay: £12,944 / annum

Expected hours: 18.5 hours per week

Schedule:

• Part-time basis (18.5 hours per week) to be worked flexibly – normally Monday, Tuesday, and Friday between 9 am – 5 pm.

Work Location: On-site only

Reference ID: 223849084

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job