Job Overview

To facilitate the Doctor/Patient relationship in all aspects and to ensure that inquiries from patients, visitor, and their families are handled efficiently and courteously.

Clerical duties:

• File and retrieve medical records as necessary, scan and file letters and other data, enter data onto the computer, e.g., medication changes following hospital appointments and other data, enter data onto the computer, e.g., medication changes following hospital appointments and visits made by GPs.
• Photocopying documents/medical records as requested.
• Arrange hospital appointments, liaise with hospital secretaries for letters, test results, follow-up, and urgent appointments etc.

Dictations:

• Upload and download referrals from Scribe Force.
• Complete GP referrals
• Taking and printing repeat and acute prescriptions.

Reception duties:

• Ensure an effective and efficient reception service is provided to patients and any visitors to the practice.
• Open and prepare premises each morning, ensuring that all records, forms, and equipment are available for the doctor(s) when a patient attends an appointment (e.g., blood test, cervical smear, minor surgery, childhood and other injections). Clinical room checks need to be completed daily.
• Receive, assist, and direct patients in accessing the appropriate service from healthcare professionals in a courteous, efficient and effective way.
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Answer the phone and deal with inquiries, explain procedures, and arrange new and follow-up appointments and requests for home visits.
• All prompts and alerts need to be addressed to the point of contact.
• Take and relay messages clearly to the appropriate person, record the date and time the message is received (urgent messages should be passed to the appropriate person as soon as possible; if the relevant person is not on the surgery premises, check with one of the partners/practice managers that it is ok to await their return).
• Handling and sorting specimens of laboratory specimens and test results, ringing patients who requires treatment or follow-up of such results. All blood and urine checks will need to be documented. At times, delivery of specimens may need to be made to the nearest lab.
• Action repeat prescription request and ensure they are ready for collection within the timescale given to the patient – usually 24 hours.
• Dealing with pharmacy requests/prescriptions, filing, and logging out in the prescription log-out diary.
• Prepare and tidy consulting rooms, including ensuring that stationery and equipment are on hand for the doctors during surgery consultations.
• Remove any confidential information from the doctor’s rooms at the end of each surgery.

General duties:

• All staff are expected to make tea, coffee, etc for the doctors and to tidy away afterwards.
• To ensure that the premises are kept clean and tidy during working hours, and not to leave boxes or any other equipment lying around that may be a hazard to other staff members or visitors to the practice.
• All staff have a responsibility to ensure that the surgery is a safe environment, and any concerns should be reported to the practice manager or a doctor.
• Ensure that consulting rooms and offices are locked when not in use to reduce the risk of theft.
• On leaving the premises in the evening, ensure that all doors are locked, the shutters are in place, and all computers and electrical equipment are switched off unless otherwise stated.
• Process actions from GPs in Docman and pathology links- liaising with patients as appropriate.
• Any other duties or tasks that may become appropriate as requested by the Practice Manager or by the Doctor, that will assist/in maintaining the smooth running of the practice.

Tasks to be carried out by members (after essential training provided).

• ECG’s
• Urine Dips
• Scanning/coding/actioning letters / chasing appointments
• Path link tasks

If practice receives any new instruments, ALL STAFF will be trained to use the instruments.

Equity and Diversity:

The post holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include:

• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with the Practices, procedures, and policies, and current legislation
• Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues
• Behave in a manner that is welcoming to and of the individual, is non-judgmental, and respects their circumstances.

Quality:

The post holder will strive to maintain quality within the practice and will:

• Assess own performance and take accountability for their actions either directly or under supervision
• Contribute to the effectiveness of the practice by reflecting on one’s own and team activities and making suggestions on ways to improve and enhance team performance
• Effectively manage own time, workload, and resources

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information about their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

Job Type: Permanent

Pay: Not specified, dependent upon experience

Expected hours: Part-time 25-27.5 Hours per Week

Work Location: On-site only

Reference ID: IMC02

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job