Customer Care Jobs in Bolton
Job description
Salary: Grade 4 – £32,767 – £36,197
Contractual hours: 14
Basis: Part time
Package: Permanent Part Time (14 Hours) Working Pattern: 2x 6am – 2:30pm followed by 6 rest days 2x 2:30pm – 11pm followed by 6 rest days
Date posted: 27/05/2025
Job reference: BH000761
Why is the role important?
The Careline Operator provides a valuable service for customers through a 24-hour social alarm monitoring and mobile response service. This role gives you the opportunity to be a part of making a difference to customers health and happiness by giving them the support they need to remain independent in their own homes.
What’s involved?
• Take emergency social alarm calls from elderly/vulnerable customers and respond within our policy and procedure framework.
• Answer calls from customers and respond to their queries by delivering solutions to meet their needs.
• Provide cover to the Elderly Services Officers by responding to emergency calls and taking appropriate action to assist customers and other agencies. This includes lifting and attending to personal care.
• Provide cover for the out of hours messaging and CCTV reviewing services for the organisation and external organisations.
• Complete relevant associated paperwork ensuring the information is accurately recorded.
• Ensure Equality, diversity & Inclusion is at the forefront of all decisions, inclusive language is used consistently, and we celebrate differences.
• Ensure all Health & Safety issues identified are reported and appropriate learning where required is shared.
Applying Instructions
Are you ready to play your part?
please provide examples that meet the essential and desirable criteria outlined in the Role Profile and Person Specification, which will be assessed during the application (A) stage. Your selection for an interview will be based on this information.
Interview Date(s): Interviews for this position will be held on 2nd and 3rd July.
You can find more information about our employee benefits on our website > https://www.boltonathome.org.uk/employee-benefits
We value diversity and welcome applicants from all backgrounds, including underrepresented groups. If you share our values and want to make a difference, we encourage you to apply.
As a Disability Confident employer, we strive to provide reasonable adjustments throughout the recruitment process and employment. Let us know if you need support to showcase your talents or require any reasonable adjustments with your application. Please contact us at hello@boltonathome.org.uk and this can be arranged.
How to Apply;
Interested and qualified candidates should:
Click here to apply online
