Purpose of role

To conduct effective coordination and field supervision of Care Assistants to ensure that customers receive excellent quality care and support to keep them safe and comfortable in their own homes. A supportive and calm manner, together with excellent organisational and communication skills, is vital to excel in this role.

Key responsibility

Ensure that Care Assistants are appropriately rostered and allocated to customers so that care is delivered on time, safely and in line with customers’ wishes (as agreed in their care and support plan), and aligns with the agreed availability of Care Assistants. To strive to achieve optimised scheduling that meets the needs of both customers and carers. Have experience in handling care enquiries and building customer rapport. Assist the Registered Manager in conducting field supervision and competency checks. Be flexible and support the on-call rota covering evenings and weekends.

Duties

• Liaise with the Registered Manager to ensure the right number of Care Assistants, with the right skills mixes, are recruited to meet the needs of the business. Arrange cover for Care Assistant sickness, absenteeism or holidays.
• Accept, allocate and process new customer referrals for care and support promptly and effectively. Assess and bring on new clients writing up care plans and risk assessment supporting the registered manager. Updating current clients care plans as needed.
• Process all changes to customers’ required care and support needs.
• Ensure there is sufficient cover to deliver care and support to all customers on time and in alignment with their personal care plans.
• Monitor the restoring of Care Assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance.
• Schedule Care Assistants to provide care and support to customers. Work with other members of the team to appropriately match Care Assistants to customers taking account of: Care Assistant skills, experience and availability to safely deliver the care and support plan; the customer’s preferences and care needs; and travel arrangements, routes and working patterns to make efficient use of Care Assistant time whilst meeting the needs of customers.
• Make required adjustments to rotas as required to provide cover for emergency situations, to cover staff holiday or sickness, etc.
• Help assess and supervise staff, with spot checks, supervisions, observations etc. and help maintain their training records to ensure that they are compliant.
• Distribute staff rotas at agreed intervals.
• If required, take part in delivering care to clients. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations.
• Work with the office team to maintain up to date electronic and hand written records. Use systems to record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported and acted upon.
• Keep all information about customers and their families secure and confidential.
• Carry out general office duties. Prepare reports as required as required by the Registered Manager.
• Talk to customers and their chosen representatives about their care and support, taking account of different communication needs and levels of understanding.
• Work with the team and other health and social care professionals to deliver high quality homecare services and to make improvements where necessary.
• Work flexibly as part of the team and apply Caremark policies and procedures at all times.
• Be able to deliver care to clients safely and as per business needs.

Job Type: Full-time

Pay: £24,170.00-£25,459.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking
• Referral programme
• Store discount
• UK visa sponsorship

Schedule:

• Monday to Friday
• Weekend availability

Licence/Certification:

• Driving Licence (required)

Willingness to travel:

• 75% (required)

Work Location: In person

Reference ID: CCandFCSrole
Expected start date: 23/06/2025

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job